Shipping & Returns

Shipping

Q: How long would it take for me to receive my order?

A: To find out when your order will arrive, you need to consider the availability of the item(s) you ordered and the shipping option you selected. Available-to-Ship Time + Delivery Method Ship Time = Total Delivery Time Example: An item that usually ships in 2 to 3 days* and is sent via international express Delivery (4 to 7 days*) will arrive in 6 to 10 business days*. (Please allow extra time for Remote areas delivery or due to customs and other factors.)

Q: How much does shipping cost?

A: Shipping cost varies with your order size and location. To figure out your shipping cost add the items you want to your shopping cart and click check out. Then, enter your address and click "apply" your shipping price should automatically be calculated.

shipping Freight calculation : first unit weight freight + added unit weight freight

(Per 500g as a unit weight), Usually the first unit weight freight is fixed and relatively expensive, but the addes unit weight will become cheaper...

so order 1 the shipping cost same order 25.

For an example: (Hypothesis the first unit weight freight is $23,  the added unit weight freight is $5)

For an example:

a). 1 (product)  weight = 20g( 1 unit),  so the shipping cost $23,

b). 25 (products)  weight:  25* 20g=500g (1 unit ),  so the shipping cost $23

c). 50(products) weight: 50*20g=1000g( 2 units),  so the shipping cost $ 23+$5=$28

d). 73 (products) weight: 73*20g=1460g ( 3 units), so the shipping cost $23+$5+$5=$33
.......

Q: How to calculate the weight?

A: courier companies to calculate the weight of the following methods:

1 the package original weight
2 the package volume weight:  (L cm*W cm*H cm/5000=weight kgs)
Whichever is greater worth that one

Well-known international courier companies such as DHL / UPS/FEDEX, they are generally by air transport, flying thousands of miles, its high cost, this is not beyond our control, so we always the most favorable price to compensate for this high freight, you can find the total cost will be made ​​very cheap if you order more

Q: Where are you shipping from?

A: First We ship to Hong Kong from our china's warehouse . Then via HONGKONK DHL,FEDEX,UPS send to Your city . (Usually 6-10 days to arrive)

Q: How can I keep track of where my package is en route?

A: You should have received a tracking number in the email that you used to purchase the order with. Sales Tax & Duties The shipping charges covers only the door-to-door delivery service Duty charges are NOT included in shipping charges, and will vary depending on country, Please contact your local customs office for details on how these charges are assessed and applied.

Q: How do i can save the shipping cost?

A:1. Do not order small than 1 unit weight, order more,the average price will relatively lower.

2. Avoid alone buying the "measurement cargo products", if "deadweight cargo products" with" measurement cargo products" order toghter will save shipping

3.purchase with some expensive which its small volume together (pom poms, led light led balloon...) together will save shipping

(Europe, Brazil, Argentina Please supply your VAT ID:  EORI, CPF/CNPJ, CUIT/CUIL)

Sales Tax & Duties

The shipping charges covers only the door-to-door delivery service

Duty charges are NOT included in shipping charges, and will vary depending on country, Please contact your local customs office for details on how these charges are assessed and applied.  

Q: What is your return or exchange policy?

A: Our 15-Day Return Guarantee:
Customer satisfaction is our top priority.
If you are not satisfied with your purchase or wish for an exchange, simply return the item(s) in its original condition within 15 days of receipt.
Shipping & handling cost are not refundable.

How to Make Return or Exchange?

You can return one or more products in the same condition in which you received them to us within 15 days of the original purchase date.
First, send us an email. We will send you the return address and an authorization number.

Return shipping costs are the customer’s responsibility and original shipping costs will not be refunded.

Make sure to ship returns in a solid box (not a paper envelope or padded mailer), as damaged returns cannot be refunded or exchanged. If a returned product is damaged or its original packaging is missing or damaged, it will not be eligible for refund or exchange. We can’t accept any returns without previous approval or sent without an authorization number.

A refund will be issued, excluding shipping and handling fees, within 12 business days of receiving your returned package.
 
Refunds are issued against the same credit card you used to pay for the original order.

If the order was paid by check or money order, a refund check will be issued and mailed out to your address within seven days.
For orders that originally received FREE SHIPPING:: To qualify for Free Shipping, your final purchase has to be at least at the Free Shipping offer.
If your final purchase, after all returned items are credited, is less than our Free Shipping offer, the actual shipping cost will be deducted from the refund.amount

Q:  What if I refused my package when it arrives?

A: If you refused the package when it arrives, our carrier will charge us for the return shipping.
Consequently, original shipping costs wiht return shipping costs will be deducted from your refund.

Q: When will I receive my refund or a return

A: Refund on returns will be issued, excluding shipping and handling fees, within 12business days of receiving your package.

Q:  How do I cancel or change my order?

A: For all of our orders, we have an invoicing process and shipping process.
May Cancel or Change:
If your recently placed order has not yet entered the shipping process, you may change or cancel your order at no additional cost.
We ship all orders as soon as possible. In order to request a cancellation or change, it is best to call us.
May NOT Cancel or Change
If your order has already entered the shipping process, it can't be cancelled.
However, you may return the order subject to that item's return policy.
All shipping cost, including return shipping, is non-refundable in these cases.
In these rare cases, if you refused the package when it arrives, our carrier will charge us for the return shipping.
Consequently, the send and return shipping will be deducted from your refund.